Revision : 01
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Issue Date :- May 06, 2014
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Document No : ATC/TR/03/14
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Standards : ISO 9001 : 2008
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Terms & Conditions of AtHome Tuition InfoTech Pvt Ltd
Welcome! This Company and website is operated by AtHome Tuition Inc, a company incorporated
in USA and having its registered office at 20517 Lowfield drive, Germantown, MD
20874. We are deslighted to have the privilege of teaching your child and looking
forward to a year of outstanding academic achievement. We appreciate you taking
the time to review the following policies and procedures.
POLICIES TO BE STRICTLY ADHERED
- Virtual classroom agreement
- Skype
- Payment policies and cancellations
- Feedback
- Text Book
- Parent teacher conference
- Referral program
- Tutor relations and availability
- Personal Information agreement
- Student or tutee/parent responsibility agreement
- Student Information sheet - please complete and return
- Frequently asked questions
- Lesson contract -please complete, sign & return
1. Virtual Classroom Agreement
After the registration process and payments are received the students can log in
their virtual classroom. The company will provide a unique Login id and Password
to access the Parent and Students accounts respectively. At Home Tuition uses a
web-based learning platform to conduct the tutoring sessions. It is equipped with
an audio enhanced whiteboard for interaction in real time. Both Tutor and student
can share files, during the tutoring session.
2. Skype
Tutors at AtHome Tuition will be using skype to communicate. Skype is a free online
platform where businesses, educators and learners of all kind can communicate with
one another. The student needs to maintain their user id and password for skype.
All tutoring sessions will be recorded and kept under the custody of At Home tuition
Inc.
Payment and Cancellation Policies
- Payment Policies:- Lesson payments are due in full before or on the
first schedule of each month and are nonrefundable. Payments made after the first
two lessons of each month will need to include a fine of 10 dollars. Please note
that this will be strictly enforced. Advance payment for five months will include
two free classes.
For making payment for the first time (while registration) at the AtHome Tuition
web site, login to www.athometuition.com web page and click ‘New Registration’ link
input Parent/ Student credentials which will direct towards the payment bill desk
for Credit card/ Paypal payments. You will be directed back to our website where
you will receive a confirmation from both Paypal and At Home Tuition.
Later payments can be made through the ‘Make online payment’ option in the Parent
login using a Credit card or Paypal. Service Renewal Payments can also be processed
from the admin office through our online system against payment confirmation. In
such cases an email confirmation to make payment is requested. If the payment delays
beyond one completed class the system will debit the amount required assuming the
renewal confirmed as per the regular schedule. However our process includes two
email reminders and one telephone call to confirm the same. All sessions purchased
used or unused are non-refundable. We will not offer a refund for a missed session
unless there is a reasonable mitigating circumstance that would have to be reviewed
by us.
- Cancellation:- The tutoring schedule will be strictly followed. As
such, classes will NOT be re-scheduled unless an emergency occurs. Therefore, we
strongly encourage all our students to attend their regularly scheduled lesson.
A student may miss a lesson at his/her discretion. The missed or cancelled session
(without prior notice) will attract a fine of $2 from the third cancellation of
a month. Eg: If a student has cancelled 3 classes a month without any prior intimation
to the tutor a fine of $2 will be levied from the student in the upcoming renewal.
If a student is unable to attend a scheduled session (due to an emergency or due
to an illness), arrangements can be made to make up the session based on the availability
of tutors. However, these arrangements need to be made in advance. A student may
choose to forego a scheduled lesson due to homework/projects etc. The courtesy of
an email notifying the tutor and the office of such a decision will be much appreciated.
All such intimations should be emailed to the tutor cc to wecare@athometuition.com.
Student vacation or break plans, must be intimated stating to cancel all/ part of
the regular schedules for the rest of the weeks/ month. Tutor cancelation, will
be made up in a nearest possible date. Termination of lessons requires a 30-day
notice. Schedules terminated mid-month will not be refunded. At Home Tuition reserves
the right to terminate lessons due to lack of compliance, bad attitude and/ or inappropriate
behavior by a student. These policies are subject to change and At Home Tuition
reserves the right to change or enforce them accordingly.
4. Feedback
The Student/ Parent may send an email to wecare@athometuition.com with their feedback
about a tutoring session. However, we will not be held accountable or responsible
for the academic success or lack thereof demonstrated by the student. Although we
will try out every possibility in our power to help improve the grades and skill
sets, we offer no guarantee thereto. Our tutoring package also include monthly reports
on Home works, Test, Report Card, PTC and Attendance log with the topics covered
in each session. Please call our office number 301-591-4401 or 240-207-4928 or send
an email to wecare@athometuition.com if you do not receive the reports, home works
or not getting adequate help from our tutor.
5. Textbook
To make the online tutoring more effective, we would like to get a copy of the text
book which the student is following in school. Used text books can be purchased
from Amazon.com or any other used text book websites. The Parent will be responsible
for the shipment charges to our office in India. Books can also be sent to our corporate
office in Maryland to be shipped to tutors in India. The cost of shipping to India
will be added to the next month's tutoring bill. Parents can also arrange for online
copies to eliminate shipment hazels. Since Online copies of Text books are popular
today the same can also be forwarded to us.
6. Parent Teacher Conference
A Parent teacher Conference will be scheduled every month during which the parents
could discuss their child's progress. If are you not comfortable with talking about
your child's progress with the tutors, you could e-mail your feedback about the
tutor or anything related to the tutoring to wecare@athometuition.com. Our Authorized
personnel will revert to discuss your concerns.
7. Referral Program
We offer an excellent referral program; 2 free class schedules against a referral
joining. Refer your friends by giving us their email address or phone number. If
either Referrer or Referee cancels before 60 days from the date the Referee subscribes
to AtHome Tuition service, the referral credit stands withdrawn.
8. Tutor relations and availability:-
AtHome Tuition employs the best tutors. We strive to ensure that all of our tutors
meet our stringent criteria and standards with regards to competency in subject
knowledge and teaching skills. We monitor our tutors closely. However we do not
guarantee or accept any liability for the quality of the student-tutor interaction.
Although tutors are available around the clock though a student might not always
get a tutoring session when they require due to unavailability of tutors at a specific
time or due to technical problems or during website maintenance.
9. Personal Information Agreement
All information exchanged by tutors and students such as name and email must be
kept confidential. The tutors agree only to use student information when contacting
them and registering them in the tutor's virtual classrooms and skype. We assure
you that these systems we use are safe and secured and we will never give away your
personal information to any third party.
10. Student or Tutee Responsibility Agreement
- Students must arrive on time unless stated otherwise. Eg: If late for 30 minutes
for an hour’s session, the tutoring schedule will continue only for the remaining
30 minutes. Class schedules cannot be extended without prior notice. Tutors are
not obligated to wait for students beyond 20 minutes who are late without notification.
- Students must come prepared for each lesson by bringing all required accessories
and materials. These may include text books, practice book, pen/ pencil & eraser
and headset with microphone. A willing commitment for excellence and achievement
on the academics is expected. Completion of all assigned homework from At Home Tuition
prior to the next scheduled lesson.
- Students must understand that each tutoring session with the tutor strictly has
to remain professional. Watching TV / Youtube/ other online activity is restricted
during class time. Out of respect for the tutor, students should answer/prompt to
questions asked.
- Students must understand that tutor's job is to guide them to the answers and not
give them the answers.
- Students must be honest and should express themselves when they don't understand
the class.
- Students must agree to actively participate in each tutoring session. At the end
of the class, please logout when the tutor says good bye. Class extension may not
be possible at all instances because there will be other students are waiting for
the tutor in the next hour. Class extensions have to be planned ahead and communicated
with the admin office via wecare@athometuition.com
- Students must understand that the tutors will not do their homework, project for
other assignment for them. Students should have a commitment to study the lessons
a minimum of 45 minutes per day — 6 days per week.
- Students must be willing to take suggestions or advice from the tutors and implement
it in their studies.
- Please be respectful to the tutor. Students must understand that the tutor might
not know everything but will do the best of their ability to help understand better.
- Students must be patient with their tutors as well.
- Parents are requested NOT to talk or do any other activities that distract lessons.
Please make sure your child is logging on time for his/her lesson. We prefer that
the parents leave once you make sure the students are logged in for the sessions.
Students do better without the presence of their parents during the sessions. On
occasions, you are welcome to observe a lesson. Parents have to make alternate arrangements
for siblings or other distractions in/near our class. A Study atmosphere has to
be maintained at all times.
Frequently Asked Questions :-
Q: Why do you have policies and procedures for parents/students?
A: We believe that it is of utmost important to have structure in everything we
do. Setting boundaries and parameters help us all to have a more positive experience,
minimizing conflict. Success in life comes with structure and discipline.
Q: Why are you not re-scheduling any lessons?
A: We like to consider ourselves to be flexible but a simple request to re- Schedule
one student may seem insignificant. However, with a large number of students, these
requests can multiply very quickly. Therefore we have simply chosen to follow the
standard teaching guidelines of simply not re-scheduling.
Q: How long have you been providing tutoring service?
A: We have been teaching since 2006 and we have taken sessions close to 50,000 hours
for students across US, UK, Canada, Middle East and Australia. We are a group of
professional tutors who have a great passion for teaching.